Do You Get It?

They Just Don’t Get It! is a response to two of the most common problems expressed by individuals and organizations in their work and personal relationships: ineffective communication and resistance to change.

In this playful parable, the authors lay out five keys to resolving these issues. With step-by-step guidance, Leslie Yerkes and Randy Martin help us let go, step back, and figure out exactly why others don’t always understand our intentions. When it seems that they are not getting it, we discover that the solution is within our selves.

This delightful little book will provide you with a process that will help you build mutual understanding and shared commitment, instead of perpetuating resistance and misunderstanding. Along the way, you’ll become a better communicator of ideas and an inspired motivator of people, both personally and professionally. And, you’ll learn how to help people pull together instead of pulling apart.

“A brilliant topic—with important implications for how we all work and live together. Read it and reap the benefits!”
—BJ Gallagher, coauthor of A Peacock in the Land of Penguins and Who Are “They” Anyway?

How to Beat any System that Is Trying to Beat You

When was the last time you dealt with a bureaucracy—the phone company, an airline, a hospital, school, or government agency—and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause?

Russell Ackoff and Sheldon Rovin say, "Enough is enough!" They have extensively studied organizational systems—how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative—and deeply satisfying—approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage.

“I loved the book and read every blessed word of it, savored it, and recommended it to virtually every sentient person I know who works in an organized setting.”
—Warren Bennis, Distinguished Professor of Management at USC and author of On Becoming a Leader and Geeks and Geezers

The Only Training Guide You'll Ever Need

Written for anyone with any level of training responsibility—novice trainers, "accidental trainers," and those with years of experience—The Professional Trainer is a comprehensive, all-in-one guide that covers the entire training process and includes a wealth of practical tools, techniques, and models. Experienced trainer Robert Vaughn provides a step-by-step guide that includes both conceptual background and a host of hands-on tools and exercises. He details how to:

• Identify and clarify the training needs of the employees and the organization
• Plan and design training—on-the-job, off-the-job, and online
• Choose the best training approach, and select media and facilities to support it
• Deliver the training—and find out if it worked

If you are new to training, this book will serve as a complete overview of the process. For experienced trainers, its many practical tools make it an invaluable troubleshooting reference.